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368469f382970c21's avatar
368469f382970c21
4 months ago

Problem CE-112837-2

Hello! My name is Maks, I’m from Russia and I have a problem. I can't play online ( error CE-112837-2) . restarted the router, tried different networks, reinstalled the game. What to do?? My email [e...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

Hi there. When exactly are you getting this error?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

As a test, can you switch your connection to use a mobile hotspot? I'd like to see if a different network helps.

  • 368469f382970c21's avatar
    368469f382970c21
    4 months ago

    I've already done this, but the error still remains. I don't have any subscriptions, just a disk, could that be the reason?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 months ago

      I don't see why using the disk would cause this. Have you tried restoring your licenses with these steps?

      • 368469f382970c21's avatar
        368469f382970c21
        4 months ago

        and what does it mean to restore licenses? I don't understand what you're talking about

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