Forum Discussion

Seasoned Traveler

2 months ago

[PS5 / PC / PS4 - Australia] Unable to enter Ultimate Team

I am unable to enter Ultimate Team from last night 9pm AEST and keep getting the attached error. Also, the game is completely slow and take ages to load and get navigated between options. I tried un...

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EA_Pulsar

Community Manager

2 months ago

⚠️ Marked as Solution for Visibility Purposes Only

Hello everyone,
Thank you for bringing this to our attention. Our team will investigate the issue. If you are still experiencing problems, please provide the following details to assist with our investigation:

- Gamertag
- Platform
- Summary of the issue
- Name of your ISP
- Recent timestamp (date, time, time zone)
- A screenshot of the issue would also be helpful.

Please make sure to restart your device and your home router before checking again. Have you also confirmed with your ISP for any local network issues?

Thank you!