Community ManagerThank you all for your reports. I see that some of you are still not able to access the FC Hub. May I ask if it's the same on both the companion app and the web app when you check your account? Is anything else already unlocked for you on the web app?
@EA_Pulsar This is a screenshot from the web app on pc. FC Hub it is locked.
It’s not available on companion and web app. I did get a message about transferring coins but I think everyone gets that. I just want to access objectives as I haven’t got the game yet on console😤
Same problem… he’s locked
Hi, no only FC Hub is locked. No problems at the transfer market. Same problem at Companion App and Web App. I have signed off and login again, but still same problem.
Please see the attachement
Locked again after hours being unlocked for me!!
This is redicioulos 😒
Any updates? How is this possible? Please support us.
It seems that It sometimes its locked and sometimes not.
Yes
Community ManagerHey everyone,
our team has been looking into this issue with the FC Hub being locked on the Web and Companion App.
To clarify, it's required that you also already launched and played the game on your console/PC, otherwise the FC Hub won't be available for you.
If you own FC 25, please also make sure that you are logged in with your correct.
Otherwise, if all of that is the case, and you are still unable to access the FC Hub, please provide us with:
PSN prnbghsh
on PS4
i have a FC25 standard edition digital copy. I bought after playing the 10hrs trial play.
issues js same others, the FC hub was locked in both web app and companion app from Day 1. I tried all the remedy suggested by your team in this thread.
I am on EST timezone,
Based on this response I’ll wait until it’s on gamepass.
Gamertag: FanciestFlea72
Platform: Xbox One
Summary of issue: FC Hub is blocked in Companion from 20/09/2024
Game version: EA Play Trial version
Recent Timestamp: 04/10/2024 CET
EA Staff (Retired)[Update]
Hey Everyone,
If you are still running into issues being locked on the Web and Companion App.
Please try the following:
If you can still reproduce this let us not the exact Date/Time you fully relaunched FC25 and ran into this issue.
Thank You!
@EA_Vendcera wrote:
Hey everyone,
our team has been looking into this issue with the FC Hub being locked on the Web and Companion App.
To clarify, it's required that you also already launched and played the game on your console/PC, otherwise the FC Hub won't be available for you.
If you own FC 25, please also make sure that you are logged in with your correct.
Otherwise, if all of that is the case, and you are still unable to access the FC Hub, please provide us with:
- Gamertag/PSN ID/Username:
- Platform:
- Summary of Issue:
- Game version (digital download, box version, ultimate or standard):
- Recent Timestamp (Date, Time, Timezone):
I had follower your steps and the time stamps was 3:46pm eastern standard time.
my psn id is prnbghsh
i am using PS4 with
fc 25 standard edition digital copy
How are EA not aware of this problem. The fact that there is an option for it to be blocked leads me to believe theyve done it on purpose.
I can’t access transfers on companion
SkinnySpudz
playstation 5
FC25
09.37 6/oct
Literally can’t do any transfers on the app even though I’ve had the game a week and tried multiple things
It seems like the issue is when you play on console, log out, and try to log into the companion app, it can’t authenticate you’ve logged out of console, so it locks the FC hub.
I’ve noticed that after 24 hours it starts to work again. Super annoying since I can’t claim rewards from objectives on console so I’ve had to resort to using the app but then this happens so it’s quite frustrating
