Forum Discussion

Community Manager

Re: Hacked EA FC 25 account

@samus8622 wrote:
@EA_cuervo Any chance you could look into my case if I give you the case number? My son is really upset by this as I won’t let him on the account till it’s been sorted as I’m worried if he opens his squad battle rewards it may mess up the investigation

Unfortunately, we're unable to assist with hacked accounts here at AHQ. Please make sure to contact EA Help support as they will be able to provide you further assistance.

Thanks,

3 Replies

Lukero123
1 year ago
@EA_cuervo Hi, sorry, but I don’t understand how I can contact with ea help support, I had tryed it on the bottom that saids “chat with us”, but it sends me everytime to the home page
ManlikeRuss
Seasoned Traveler
1 year ago
@Lukero123 Good luck.
EA_cuervo
Community Manager
1 year ago
@Lukero123

I'm sorry to hear you're having issues contacting EA Help Support.

If you're not getting the chat option when trying to contact support, can you please try:

Go to: https://help.ea.com/en/help-home/

Select the game you need assistance with or EA App

Select "I want to update my EA Account information"

Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!