Request for Compensation Due to Disconnection and Loss of In-Game Progress

Hello EA Support Team,

I am writing to formally report an issue I experienced while playing your game, which resulted in me being unexpectedly disconnected (kicked) from the game multiple times. This disruption caused a significant loss of progress and valuable in-game items, negatively impacting my gaming experience.

I have a stable internet connection and have been playing regularly, so these disconnections were neither caused by my end nor due to connectivity issues. Despite reaching out to your support team, I have yet to receive a satisfactory resolution or compensation for the inconvenience and losses I incurred.

As a dedicated player who invested considerable time and resources in the game, I kindly request appropriate compensation for the disruption and lost assets. I trust EA to value its community and provide fair support when technical issues affect gameplay.

Please let me know how this matter will be addressed, and I would appreciate being informed about any updates or compensation decisions.

Thank you for your understanding and assistance. I look forward to your prompt response.

Best regards،
Judy Lokman

My PSN acc: 

Al_ahly_9