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dwivyandre's avatar
dwivyandre
New Novice
4 months ago
Solved

Stuck Login "Getting Started" on FC Companion

I am experiencing an issue with the FC 25 Companion App. Despite having already logged into FC 25 on my PC and successfully creating an Ultimate Team 25 Club, the Companion App still displays a message saying that my EA Account does not have an Ultimate Team 25 Club.

Here’s what I have tried so far:

  1. Confirmed that I am using the same EA Account on both PC and Companion App.
  2. Restarted the game and app multiple times.
  3. Cleared the cache and reinstalled the Companion App.
  4. Attempted to log in via the Web App, but the issue persists.
  5. Waited several hours in case of a synchronization delay.

Despite these steps, I am still unable to access my Ultimate Team on the Companion App. Please assist me in resolving this issue.

  • Hey dwivyandre,

    It looks to me that you're not logging in with the same account on the apps as the one you play FC 25 on. Is it possible that you have multiple EA accounts?

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey dwivyandre,

    It looks to me that you're not logging in with the same account on the apps as the one you play FC 25 on. Is it possible that you have multiple EA accounts?

  • dwivyandre's avatar
    dwivyandre
    New Novice
    4 months ago

    Hi, thanks for reply

    im running fc 25 on my Steam, and the apps automatically login with my EA Account

  • dwivyandre's avatar
    dwivyandre
    New Novice
    4 months ago

    Yes you’re right, recently i lookup my account there are differences EA ID between my personal account and Steam, thanks a lot!

  • dwivyandre's avatar
    dwivyandre
    New Novice
    4 months ago

    Yes you’re right, recently i lookup my account connection, there are 2 EA ID Active 

    Steam & Personal

    Thanks! It solved now

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