Transfer Market Ban
I have some questions for anyone who can answer me. I recently got banned from using the transfer market on FC25. I messaged the support team and even had live chats with two EA employees. The fir...
Forum Discussion
Hey there Strikkeklubben
You are not gonna get any further information details, when an investigation and then a decision has been made by EA to ban your account, if found to have broken any of the Terms Of Service or Rules Of Conduct as stated in EA Help.
If you appeal then you must show evidence or provide more clear information regarding the incident(s) to support your case.
EA_Pulsar has been transparent to you in what to do about it. As it stands, what happened has resulted in a ban so accept it or appeal. I guess you know what they banned you for as you have described a scenario that could fit into EA's description as of a form of cheating in the Positive Play Charter.Hi Mr. SumFiiin Hero+. If you read my earlier post you would've seen that i got unbanned.
I can understand that buying a player seconds after it got put on the market would be seen as using a bot or something. (which i did not, i got lucky). But I'm pretty sure they would see that in a lot more cases than just one time if I was using bots. And just straight out banning me for buying a player, without seeing a pattern, is strange. Not giving me the actual reason for banning me, is stranger.
You say it's up to me to show evidence or provide more clear information when I don't get any information about what I've supposedly have done. Even after asking for that information several times. This is a crap system. I work with support every day. I know that feedback and being transparent with your users is vital. A big company as EA should know this as well. But i guess their customers are just not important enough.
Strikkeklubben Sorry I missed that post of yours earlier, that's good news that your appeal worked out, I'm happy for you.
There are users who look to exploit the system and develop methods of cheating, this has always been the situation. So from a security point of view EA are not going to provide any further details regarding a security breach as this would give insight to those cheaters.
As an innocent player of the game I suppose you can be assured that EA's system is more secure this way, and as crappy as you think it is you can ask them several times more and then feel secure that they are not going to open that door to potential cheaters by giving further details. That there is one of the important factors of this system and yes it is genuinely frustrating to receive a ban after when the investigation show's perhaps/actually it should not have been.
