You can try the connection faq here see if it helps. Other than that and contacting your isp not much you can do. If it’s a server issue ea would need to fix it.
If you want more detail on it the fifa 19 pitch notes I believe explains how Mexico City gets routed to Dallas because of their isp despite Mexico City having a server in their city. I don’t have the link on hand they did 5-6 server pitch notes in the past so would just have to go through them. The quote I posted earlier from the help page is just a shorter version.
But yeah isp routes don’t make sense. You would think Mexico City would connect to Mexico City but they don’t.