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RadioShaqs
4 days agoHero
You need to contact the terms of service team. It’s by email which takes around 10 days give or take depending on how busy they are.
Filthy_Casual_ZA
4 days agoSeasoned Newcomer
Hi there,
Thanks for the quick reply.
I have opened an appeals case, however I am unable to "Resume Case" to add additional information to further validate my innocence. I keep getting the message, "Help solutions currently unavailable" as seen within the screenshot I provided. I find this exceptionally strange as I am able to contact EA Help chat via my PS5 account but not through this account. This seems highly abnormal and is contradictory to the concept of "customer service".
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