Cant connect to ultimate teams
EA Support Team,
I am writing to report a critical issue with my FC 26 Ultimate Team account. My previous issue (getting kicked out during matches) has escalated, and now I cannot access the Ultimate Team mode at all.
Problem Details:
When I attempt to enter the Ultimate Team menu, I receive an error message (e.g., "Connecting to Ultimate Team is not possible at this moment
This started after a series of disconnections. It appears my account might be "stuck" in a previous session or there is a server-side restriction that prevents me from even reaching the main UT hub.
Steps I've Already Taken:
- Waited for over 24 hours without logging in.
- Reinstalled the game and cleared the system cache.
- Verified that my internet connection is now stable (using a wired connection)
- Deleted active squad via the web companion
- Repaired game files
- Reinstalling the EA Anti-Cheat from the game folder.
Please investigate my account status and manually reset/refresh my active session on your servers. I believe my account is flagged or stuck due to the previous connection errors, and I am unable to resolve this from my end.
Account Information:
- EA ID: [LoneViper619]
- Platform: [ PC ]
- Error Message: [Connecting to Ultimate Team is not possible at the moment.You will now be returned to the main menu]
I look forward to your swift response.