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LoneViper619's avatar
LoneViper619
Seasoned Newcomer
19 hours ago

Cant connect to ultimate teams

EA Support Team,

I am writing to report a critical issue with my FC 26 Ultimate Team account. My previous issue (getting kicked out during matches) has escalated, and now I cannot access the Ultimate Team mode at all.

Problem Details:

When I attempt to enter the Ultimate Team menu, I receive an error message (e.g., "Connecting to Ultimate Team is not possible at this moment

This started after a series of disconnections. It appears my account might be "stuck" in a previous session or there is a server-side restriction that prevents me from even reaching the main UT hub.

Steps I've Already Taken:

  • Waited for over 24 hours without logging in.
  • Reinstalled the game and cleared the system cache.
  • Verified that my internet connection is now stable (using a wired connection)
  • Deleted active squad via the web companion
  • Repaired game files 
  • Reinstalling the EA Anti-Cheat from the game folder.

Please investigate my account status and manually reset/refresh my active session on your servers. I believe my account is flagged or stuck due to the previous connection errors, and I am unable to resolve this from my end.

Account Information:

  • EA ID: [LoneViper619]
  • Platform: [ PC ]
  • Error Message: [Connecting to Ultimate Team is not possible at the moment.You will now be returned to the main menu]

I look forward to your swift response.

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