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MJ19851985's avatar
MJ19851985
New Novice
1 month ago
Solved

Look out for random ban

Banned for nothing never purchased coins 3rd party, never shared details played everyday since release just to wake up to a complete ban, absolute joke of a company 

  • Hey MJ19851985​

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey MJ19851985​

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

  • MJ19851985's avatar
    MJ19851985
    New Novice
    1 month ago

    Thanks for your reply, I've been doing that for the last 3 or 4 days been denied everytime by a bot! Now I cannot even click the link to see my cases just get an error even when try to use my pc

  • So I woke up on 3rd of May 2026 to do my usual transfers and play abit of footy before work, I turn pc on load game up to find I've been banned, was a ban regarding transfer of coins or something have never brought coins 3rd party or even given anyone access to my account, so I think ok this must be an error ill make a dispute,,,, 20 disputes later and after 20 rejections by automated whatever I finally get through to someone possibly real? I've included screen shots, basically got told ea dont care never gonna get my account back, what a joke be warned folks you could be next 

  • Hi mako if you checked my screenshot I've already done all that multiple times this post is just to make others aware same thing can happen to then, I had a guy on ea chat openly admitting ea dont give a monkeys about the customer