Still no Web App Transfer Market access after 2 months of active play (PS5)

Hi, thanks for your response, but this doesn’t really address my situation.

I understand that normally access is earned by playing, but I’ve already been doing exactly that for around 2 months, almost daily, on PS5 in . I complete full matches consistently and follow all the guidelines.

At this point, simply being told to “keep playing” is not helpful anymore, because I’ve clearly gone far beyond the usual requirement.

So I would really appreciate a more specific answer:

- Is there a maximum timeframe for unlocking access?

- Or is my account affected by a restriction or flag that prevents access entirely?

Also, you mentioned other accounts or possible sanctions — could you clarify if that applies in my case? Because right now I have no visibility on what is actually causing the delay.

I’m just looking for a clear explanation, because I’ve followed all the steps and nothing has changed.

Thanks.

If you don't have access yet, it's due to what I mentioned previously. You'll just need to keep playing. You can also open a case with an advisor to have them check for any sanctions on your account. That can be done by using the 'Contact us' button at the bottom of this page.

Hi,

I already tried using the “Contact Us” option multiple times, but it’s not working properly.

It keeps asking me the same questions over and over again (about describing the issue and the ban), and even after I answer everything, I don’t get a proper response or any real case progress. It just loops without actually helping.

In addition to that, I have also emailed support three times, and nothing has happened or been resolved.

So at this point, I’ve:

- Been playing consistently for 2 months on PS5 in

- Followed the advice to keep playing

- Tried contacting support multiple times

- Sent three emails with no outcome

But I’m still stuck with no access and no clear answer.

Can someone please check my account directly or escalate this? Because right now both the Web App access and the support system are not helping at

all.

Thank you.

Any updates?

Hello. I don't have any updates. You'll just need to keep playing to unlock the market.

Hi,

With all due respect, this is the same response I’ve already received multiple times, and it doesn’t help anymore.

I have been playing consistently for over 2 months on PS5 in , completing full matches and following all the guidance given. At this point, continuing to say “keep playing” is not a solution.

I have also:

- Used the “Contact Us” option multiple times (which does not work properly and keeps looping)

- Emailed support three times without any response or resolution

So I would really like a clear answer:

- Is my account permanently restricted from the Web App transfer market?

- Or is there an actual issue that needs to be manually reviewed?

If this cannot be resolved here, could you please escalate this to someone who can directly check my account? Because right now I am stuck without access and without any real support.

Thank you.

Is my account permanently restricted from the Web App transfer market?

I don't have any access to your account. Try creating a case without being signed in. There should be an option to do this as a guest.

Where can I do this?

You can use the 'Contact us' button at the bottom of this page. Just make sure you're not signed in or you can use an incognito browser.