Tournaments (adidas cup etc) giving me automatic losses without even playing

I'm waiting in the lobby for the other play to join within 5 mins, they don't appear, i should get an automatic win to get into the next stage instead it says i've lost connection and it gives the win to them?! This is such a waste of time, you play the first two rounds, then somehow you don't even play, wait to connect and they get the win?? I'm trying to win fc points and this happens basically every single tournament??? what is going on EA? how can i complain to someone official