Forum Discussion

MochaShocka's avatar
MochaShocka
New Novice
23 days ago
Solved

transfer ban

I have received a transfer ban for supposedly buying coins. I actually haven’t, have appealed 4/5 times all denied i’m not sure what to do any suggestions because it’s making the game unplayable especially with a new promo out tonight.

  • Hey there. I'm very sorry to say, there's nothing else you can do besides submit another dispute. Unfortunately, we're not able to help with bans over the EA Forums. ToS needs to perform an investigation to see if there's any evidence the ban was given out in error.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey there. I'm very sorry to say, there's nothing else you can do besides submit another dispute. Unfortunately, we're not able to help with bans over the EA Forums. ToS needs to perform an investigation to see if there's any evidence the ban was given out in error.

  • I do understand that you can’t help but my dispute has been going on for a week now and it is really dehumanising having to talk to bots on the help centre and I do feel very frustrated at my situation after spending thousands on fc points throughout the last few years and having 100s of hours on the game. 

  • xxdanmwxx's avatar
    xxdanmwxx
    Seasoned Hotshot
    22 days ago

    Yes and then after 3 weeks of no transfer market, I finally get TM access again and 4 days later they ban me again but I got that one overturned too and my coins returned, but it’s hell to deal with, now I don’t even trade anymore can’t face having to deal with another ban

  • MochaShocka's avatar
    MochaShocka
    New Novice
    20 days ago

    I’m glad you got yours back but unfortunately for me they have denied my last appeal so I will no longer be able to get mine back.

  • MasonGreenwoodx7's avatar
    MasonGreenwoodx7
    Rising Traveler
    17 days ago

    I ran out of appeals and still got unbanned after starting a new case. You can do it too