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tmr1989's avatar
tmr1989
Newcomer
5 hours ago

Banned for no reason!

So one week ago i woke to an email from EA said that my account is banned for using a hack/ cheating on FC26, i appealed the decision immediately as i never use any third party application with FC26 at all in my life, the first appeal got rejected and i insisted to appeal as i have invested alot in my team and i wanted my account back , after the second appeal i received another kind of reply, first reason of the ban was cheating and magically after 2 appeals the reason changed to coin distribution, when i received the 3rd reply from EA i realized that there is something wrong 100% as i have never ever try to buy or sell and doing any kind of coin distribtion on my account, i only purchase FC POINTS and open packs from FC STORE like any other player do, i will attach all the emails from EA and i will also include all my bank records that approve my EA FC POINTS PURCHASES my case number #240647191 if there is anyone who can help here i really love my account and i worked so hard on it and i really want it back. 

2 Replies

  • The team is not doing their job properly, and they are just making excuses at the moment to justify their wrong action. 
    How the case turned from cheating to coin distribution suddenly by magic. and if they have proof of that i want to see it, i know you guys can do nothing but i think i need to escalate my issue over to find a solution here as i have said i paid alot of money opening packs and i invested alot on my account and i want it back. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey tmr1989​,

    We can't help with bans here on the forums. Only our terms of service team are able to take a look into bans, and they have the power to either uphold or overturn them. You can always reach out again.

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