Forum Discussion

Garbage6656's avatar
Garbage6656
Seasoned Novice
6 days ago
Solved

cannot appeal anymore for unban

i did appeal for 3 times and 4 time i had proof to give and i also had a  pic to atttach and but it said max appeal reach u cannot appeal anymore i dont understand it why

 

discussion
  • EA_Darko's avatar
    EA_Darko
    6 days ago

    Hey Garbage6656​ I understand the frustration but the team simply does not have the ability to continue to review appeals after multiple declines. The system has to be fair to all users, and if the team were to continue reviewing appeals for the same accounts, then it would mean other users are not getting the support they need.

    Each appeal is independently investigated by a member of the team and once multiple members of the team have investigated and denied an appeal, then it is not possible to continue to raise additional cases.

    In extraordinary circumstances where you have new info that changes the situation, the team can possibly do a final review.

    In these cases, it is best to speak with our live support team who can review your situation with you and point you in the right direction.

    Darko

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey Garbage6656​ you need to provide all request info to the AI bot and it will point you in the right direction.

    Our live support team would be the only ones who can help you with this.

    They can review and see about passing on an additional appeal to the TOS team.

    Darko

  • Garbage6656's avatar
    Garbage6656
    Seasoned Novice
    5 days ago

    no the thing is when i was able to appeal  at that time i was not able to contach live support and it only take me to bot and bot would ask same question again and again its same after everything

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 days ago

    If the option is not available Garbage6656​ and you have exhausted the appeals process, then I'm sorry to be the one to have to say it but it is likely that you will not be able to request another appeal.

    Darko

  • Garbage6656's avatar
    Garbage6656
    Seasoned Novice
    6 days ago

    CAN NOT do live support it does show no option of live support i have uk region plz help me

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey Garbage6656​ I understand the frustration but the team simply does not have the ability to continue to review appeals after multiple declines. The system has to be fair to all users, and if the team were to continue reviewing appeals for the same accounts, then it would mean other users are not getting the support they need.

    Each appeal is independently investigated by a member of the team and once multiple members of the team have investigated and denied an appeal, then it is not possible to continue to raise additional cases.

    In extraordinary circumstances where you have new info that changes the situation, the team can possibly do a final review.

    In these cases, it is best to speak with our live support team who can review your situation with you and point you in the right direction.

    Darko

Recent Discussions