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Takerq's avatar
Takerq
Newcomer
13 hours ago

DG_ERROR DEVICE_HUNG

i cant finish a full match, this is like the 20th error message i’ve reinstalled my drivers over and over again 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey there. That would be a very frustrating error to deal with. I'll try to help get it fixed. Please try these steps:

    1. Use DDU to perform a clean install of your GPU driver. If you're on the latest, try rolling back a version or 2.
    2. Reset your GPU to stock settings. Remove any overclock/undervolt. If you're using MSI Afterburner, reset core clock/memory clock and disable undervolt curves
    3. Lower the GPU load by reducing Resolution scale, Anti-aliasing, crowd/stadium detail. Cap the FPS at 60 or 120.
    4. Try forcing DX11 instead of DX12
    5. Verify/Repair game files in the EA App/Steam
    6. Check your temps and power. Make sure there's no thermal throttling and the PSU is adequate
    7. Disable overlays. GeForce Experience, Discord, Steam, MSI Afterburner OSD, etc.


    Let me know if any of these help. Thanks!