Do do you punish your players EA?

I'm puzzled about how you treat your player base.

For example, I play at Rivals game I'm ahead and the game is done mid 2. half and the opponent do the, way to often used, bad looser approach by stopping to play and in the end hit the pause button 3 x 30 seconds times in a row.

That is annoying on it's own which could be easily fixed if you wanted. But then you throw in your bad connection servers and on the 3. pause the game suddenly jumps out of Ultimate Team and when I can log back in I get a reminder not to leave the game and loose the game.... 
I mean... why? 
You can't seriously not know how infuriating this is.

The game history cannot be gone your could easily prevent this if you wanted and it would hurt absolutely no one and would be the only fair solution which in the end is caused by your servers.

I seriously don't get it, and it just completely destroys both mood and one's willingness to play the game.