It's difficult to remain positive, and be "polite and constructive" (Particularly younger players) when the game is no better than last year. People are entitled to be frustrated and angry with something they have paid a lot of hard earned money for, that doesn't give enjoyment. Too much seems to focused on fancy stuff (animations, promos, packs and the like) while once again ignoring the basics of the game. For example, tactics has been messed up for a few weeks now. No fix, no updates, no communication. I don't honestly believe being polite and constructive get's you anywhere. If anything you are wasting your time. I have been "polite and constructive" whenever I have reported anything, yet get nothing in return, other than feeling ignored.