Community ManagerHey CGY-ly-10 while our terms of service team will use templates for investigation correspondence this does not mean it is in any way automated. All appeals are independently investigated by a member of the TOS team.
Templates are used for uniformity to ensure that all users receive their replies in a consistent manner.
If after multiple investigations our team has denied our appeals then unfortunately this is not something that we can change. What it means is that during the investigation the team found evidence to support the ban.
If you think that a mistake was made then you can appeal again, I would recommend if doing so that you grab all the additional info you can.
I know it's not the answer you want to hear but it's the truth and what we can do on here for any account issues is limited. We can direct you to the right support avenue but beyond this all we can do is offer our best wishes.
Darko
