Got a problem with my FC26 preorder

I preordered the game on ps5 before the icon promo ender, i also got and took my reward on FC25, i have recipt of the transfer and they took money for the purchase.

Suddently today my preorder was refounded, so i bought the game again, psn told me it war their problem and i have to contact ea to get the concent back.

Did i just lose my icon? Is there any way to fix it if i show you proof of my purchase?

Thank you.