Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Lag switching?
Has anyone else experienced issues with unstable connections? I play on a good connection averaging 9 ping for 99% of my games and all of sudden my ping is 100-120 against someone on xbox (I play PS). I don't want to accuse anyone but it seems suspicious. He was also not that good of a player (Div 1) and had ibarbo, which adds to the suspicions. Idk if I'm going crazy or just being salty.
Clubs: Console Gameplay vs PC Players (Unfair Advantage)
This post is for all the Clubs players on these forums. For reference, I consider myself to be an elite level player and my squad was #15 ranked in the world in Elite div in Season 3 this year. As a console player, I find it utterly infuriating that EA has decided to pool PC players alongside console players in cross-play. FC 26 is a fundamentally different game on PC. The ability to play at 120 fps+ completely changes the game and creates a meaningful advantage for PC players playing against console players on Clubs. The game performs so much smoother. As the primary ANY of my club, I'm at the mercy of locked 60 fps gameplay on PS5. No matter how well I read the game, I'm simply not able to stop quality PC players from manoeuvring around my defenders. But it's not just my defence. If I'm playing against a PC ANY, his defenders are quicker, they press more aggressively, and his goalkeeper is considerably more agile. The ball seems to magentize to his players and no matter how much I try to slow the game down - it just plays so one-sidedly. I've played close to 1800 games in Clubs this year and I'm telling you that the game performs completely different vs a PC ANY than a console ANY. It's a totally different game and it's super frustrating. I don't understand how EA can justify pooling PC players with console players when the game performs considerably better on a PC vs a console? I have no problem losing to a quality team. But I have a real problem losing to a quality team that has a hardware/software advantage that I'm simply unable to compensate for. Fellow Clubs players, I'm curious to hear your thoughts and feedback. P. S. We're 5 years into the PS5 and Xbox Series X. How is there no 120 fps performance mode for these systems?Fixing Glitch of New Items missing in Pro Clubs.
I'm Glad you guys take the time to fix the glitch of some of the new items in the store. Please still having problem with the new Gloves and some if the old Gloves purchased from store. Same problem when you equipped the new Gloves and saved your Archetype won't show the Gloves just your bare hands. Please take the effort to fix the Gloves issue. Thanks in advance for all the help. XXThe_FenomenoXxEa server throws me out mid rivals game!
Dear EA, it’s the 5th or 6th time now your servers throw me out randomly mid rivals game and make me lose the game i was winning also after you guys also have the guts to send me a warning for leaving while i lose the game i was winning! i want a compensation this is ridicoulus!FC 26 Gameplay – EA’s Promises vs Actual Experience
All this is is a Spam incisive, spam incisive, spam incisive, run down the line and pass into idiotic defenders not marking... 4-5-1 4-4-1-1... Spam incisive, spam incisive... DO U EVEN PLAY YOUR OWN GAME?! PURE UTTER GARBAGE GAMEPLAY... Before launch, EA marketed FC 26 as a gameplay overhaul powered by community feedback. Promised improvements included: More responsive dribbling Smarter AI positioning Sharper, more explosive movement Increased passing speed and responsiveness Reduced bounce-back tackles Goalkeeper deflections moving the ball away from danger Sources: https://www.ea.com/games/ea-sports-fc/fc-26/news/pitch-notes-fc26-gameplay-deep-dive Below are key gameplay contradictions. 1. Passing Promise: “Increased passing speed and responsiveness.” (ea.com) Reality: Direction often does not match input Obvious lanes ignored Through balls dominate, they are way overpowered against a defense of morons who dont understand offside and how to push up or even man mark on the wings. Result: Exploit-heavy spam replaces structured build-up. 2. Tackling Promise: “Reduced tackles, blocks, and interceptions bouncing back.” Reality: Bounce-back tackles remain common Clean, well-timed tackles often immediately return the ball Result: Defending is unrewarding. 3. Dribbling Promise: “More responsive dribbling.” Reality: Heavy and delayed Skill moves feel slower than defenders Result: Creative play is punished. 4. Defensive AI Promise: “Smarter AI positioning and off-ball intelligence.” Reality: Centre-backs abandon line Fullbacks leave wingers Midfielders fail to track runs Sometimes midfielders run past the opponent with the ball to reach a tactical position instead of challenging. The defending AI on this game is shockingly stupid low IQ. Kids in Europe learn how offside work and to push up at like 8-9. But you cant even program it into a game. Its mindblowing how low iq it is. Completely moronic 5. Corners Promise: Adjusted positioning to reduce counterattacks Reality: Players remain massively out of position One clearance often leads to a 3v2 or 4v2 counter Result: Corner recovery logic still broken. Why This Gap Matters The problem isn’t balance or content. It’s the difference between what was promised and what players are experiencing. EA marketed: responsive dribbling smarter AI... You couldnt make it dumber even if u tried. Its shocking how bad it is. Its to dumb to keep a defensive line and push up. FB dont mark wingers and tuck in. CB track runners and open up space instead of keeping line pushing up. And when they do need to track runners to protect a cross from wing. They dont... Its just so low IQ its shocking that this is ur best... Im not going into attacking, cause that i can understand is complex. But defending has certain rules wich are clear and its shocking that this isnt coded better. cleaner defensive interactions improved passing Instead, many players experience chaotic AI, unresponsive mechanics, and inconsistent gameplay. Final Thoughts The biggest issue in FC 26 is not cosmetics, rewards, or difficulty. It’s core gameplay systems. Fixing these would improve the game far more than any new content. Key areas needing attention: Passing logic Defensive AI Tackling outcomes Dribbling responsiveness More Servers, middle of Sweden or Norway. 32 ping is a good Rivals game in middle of Norway. Tourney is a nightmare to find a game. Its like ur trying to create a Ice hockey or Basketball game out of football.... But stop it... Just stop... Its really hard to understand how this game can be so bad and that the community allows them to get away with all the lies. Vote with your wallet and dont buy it next year unless its on sale and has great reviews. They dont deserve our moneyBarely anything works in any match I play.
Im not the best but I know for a fact half the things that go on in my game aren't normal. My passing never works properly and even worse after the new update. I think in the past 3 weeks all my players have done every game is pass directly to the opponent not like swerving off from my player to theirs and they run into it, I mean I could pass to somebody so visibly open and the trajectory is to the opponent without fail unless they're well off that's the only way I can really pass ive put a hud on that shows my inputs and when im looking back at a replay my aim was perfect and it just goes off into their players as I said. But its not even that its everything, if I use the right stick for skills they just kick the ball away, if I run they get it, if I take my time they get it, when I hold L2 they either just tackle straight through it or my player will just stand there totally oblivious even when moving around while holding it they eventually just let go of it. The most frustrating bit is the fact every single team I face even bronze and silver teams can all get straight past even when I run up before or I try to block their path off while slowly repeatedly pressing R1 they just spin around in circles and get past but then like I said when I make a clear run or I take my time but none work its like walking through straight walls that just follow your path until you hit it and even if I get past and get into the box there's about 5 people already there blocking every passing option and even when I do get a pass in luckily there's always 2 players behind that just take it. I've tried so many different things in different scenarios by using all the inputs differently to see if it works which leads to the same result, I've tweaked my settings about a million times and watched through about 30 videos about tactics, form and how to actually play and when I mimic or try to mimic it in my own way its the same outcome. Im not even claiming the game is rigged or that its hacking cause you just get called out for that but it honestly does seem like it so if there's actually a solution which doesn't mean I have to scroll through 1000 reddit posts for no reason id love that 👍.
