Forum Discussion

Seasoned Newcomer

27 days ago

Solved

hacked ebay a/c

I am trying to find contact details to report fraud, 1 found out yesterday that my ebay a/c has been hacked and someone purchesed 7 copies of activation codes for FC26,

I have changed my email address and password on ebay, reported it to my banks fraud dept. and the police Action Fraud,

I have an email with all the codes and although the codes were sent to someone in Germany copies have been sent to me,

I want to contact EA Sport and have the codes cancelled so this person cannot use them or sell them on. which seems the likely outcome buying 7,

the website seems so complicated when all I want is a Contact Me link,

can anyone help me please, all help and advice appreciated

discussion

EA_Pythia
27 days ago
conrail,

that's not really something we can help with, unfortunately. There's very little we can do regarding purchases from third party sellers as we have no way of verifying purchases through them.

4 Replies

EA_Pythia
Community Manager
27 days ago
Hello conrail,

if the codes were bought off of ebay, which is a third party seller, EA cannot help with refunds. You will have to contact ebay about this issue.
conrail
Seasoned Newcomer
27 days ago
thank you but I am not after a refund, I want to block the codes so the buyer cannot use them
EA_Pythia
Community Manager
27 days ago
conrail,

that's not really something we can help with, unfortunately. There's very little we can do regarding purchases from third party sellers as we have no way of verifying purchases through them.
conrail
Seasoned Newcomer
25 days ago
thank you, much appreciated, just hoping that I could stop this thief, for want of a better word, from profiting from the theft