Forum Discussion

Llunco's avatar
Llunco
Newcomer
1 hour ago
Solved

My email is no longer accessible

I want to play clubs in ea fc 26, but the email I used for my EA account has been deleted by google. There is no service number, no customer service or ticket I can create to contact EA. If I want to change my email or add a phone numer I need my OLD EMAIL… which I can not access. What can I possibly do in this situation? Google has been contacted, I am happy to provide proof of ownership over my account.

discussion
  • EA_Mako's avatar
    EA_Mako
    1 hour ago

    Hey Llunco​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Llunco​ 
    If it's missing, that's good to know. Are you not seeing it here?


    This link should let you open a case as well, though you'll need to fill in some additional details since it won't be coming from the related page.

  • Llunco's avatar
    Llunco
    Newcomer
    1 hour ago

    Dear Mako,

    I genuinely have tried for 5 minutes to find the contact us button but it simply is not there, could you provide me with a clickable link to contact us?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey Llunco​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

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