Season Pass

I have bought season pass 3-4, and completed to over level 20 on both. Season 3 you could unlock Wayne Rooney, and in Season 4 you could unlock Ruud Gullit and Lothar Matthäus. However, these 3 players cannot be used in career as EA promises. It is not legal to charge money for a product you cannot deliver. What will EA do to fix it? Why are there no answers? Either you get what you pay for, or your money back, it is us consumers who buy their product.