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Winky_Winky_Peck's avatar
20 days ago

Soft ban on account

Hi I have been playing ultimate team and I have had my account kick me off and leave the servers when I complete a game offline or online. I have looked this up and it says it’s for leaving too many matches. I had internet issues yesterday and I have now fixed them. I have never had a ban before and I am a shift worker so wanted to play the game today and won’t get to play for a week after this. I looked at my account on the app and it says I don’t have a soft ban as well so I’m very confused as to why I am being removed from ultimate team every time I try to play

 

thank you for your time 

 

sean

6 Replies

  • NJjavad's avatar
    NJjavad
    Rising Novice
    16 days ago

    Hi Darko,

    It didn't work! 

    May you please advise why webapp and mobile apps are not working for me?

    May you clarify why season pass progress is not shown on my console? 

    It is strange! 

  • NJjavad's avatar
    NJjavad
    Rising Novice
    16 days ago

    Hello,

    Yes, can be good for relaxing but nowadays, it has become just a headache specially when no one from EA cares about what we ask!

    Also, no connection problem is there and what i can't understand is what is the way EA announces any soft bans or similar cases? Nothing is advised to me.

    Thanks.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hey all, have you tried the troubleshooting steps I shared above?

    Best to rule out basic issues first.

    Darko

  • NJjavad's avatar
    NJjavad
    Rising Novice
    17 days ago

    Hello,

    In FC 26, I have not made any mistake or fault but i have done a couple of SBCs every day from what was provided to players. Is it a soft ban cause in your policies EA? My Web App and Mobile apps are not opened claiming EA Servers are unavailable. 

    May somebody please clarify the policy?! Should i leave playing FC26 and its SBCs at all? It is not fair. If you can't recognize bots from real human kinds who make SBCs, you'd better not to act on that as it is something annoying.

    I have never did anything unfair and this is the first time i am experiencing such ban like act from EA!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hey Winky_Winky_Peck​ let's start by taking a look at some connection troubleshooting steps to see if the issue is network based.

    It may just be the case that you are having issues with your connection. Know how important the game can be for relaxing so let's try those steps to see if they help.

    Darko

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