Title: Wrong Coin Distribution sanction after legitimate Transfer Market sales
I’m asking for help because my account was sanctioned for Coin Distribution and approximately 4.93 million Coins were removed, even though I have never bought, sold or intentionally transferred Coins between accounts.
The transactions involved special tradeable cards that I legitimately obtained by fully completing the Season. I listed these cards publicly on the Transfer Market. Sometimes I lowered their prices when they did not sell, but I also relisted some at the maximum permitted price because there was still a small chance another player might independently buy them. After several attempts, some eventually sold, generating around 1.1 million Coins.
I never knew, contacted or coordinated with any buyer. There was no agreement with another account and no third-party service involved.
My total balance of around 4.93 million Coins also included months of gameplay rewards, normal trading and unrelated legitimate sales, yet my entire balance was removed.
What makes this even more confusing is that after the sanction left me with only 50 Coins, one of the same special cards that had remained unsold before the sanction was later purchased through the public Transfer Market, bringing my balance back above 220,000 Coins.
I have appealed several times, but I keep receiving essentially the same response without my specific explanation being addressed. I am not asking the forum to overturn the sanction directly. I would simply like to know whether there is any way to have the actual transactions reviewed individually by a human or to have this case properly escalated.
I can provide my case number and any account information privately if an EA representative needs it.