Unusual

So twice I have got into div 3. Once on Playstation and once on Xbox, both times I have them lost 12 games in a row and ended up right back at the beginning of div 4. Can someone please explain how I can have exactly the same experience on 2 occasions.? The AI defending that apparently doesn't exist pulls all defenders forward and when I try to pull them back each time I select another player the others run forward again leaving only my selected player as a defender. Again this doesn't happen until I get to div 3. Am I not spending enough money for you to let me have a fair game?