Forum Discussion

estroj3nn's avatar
estroj3nn
Newcomer
6 days ago

Was sent an already redeemed code for the game by EA.

Hello, I recently participated in a playtest session and as a reward for participating I was sent a code for the Ultimate Edition of FC 26 for Xbox Series X|S, but when I went to go redeem the code on the Xbox Marketplace I was told the code had already been redeemed even though the game didn't show up in my library at all. I've tried emailing EA about this in hopes I could get a new code but it's going on a week now with no response, so I'm hoping that posting here can put me in contact with someone that can help me.

1 Reply

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hello estroj3nn​ ,

    Sometimes it can be tricky on Xbox to find the game when you redeem its code.

    You might want to go to your full library and use the filter "Sort by date acquired".

    If that didn't do the trick, you will need to reach out to the email who sent you the code as we are not able to provide replacement code on the forums.

Featured Places

Node avatar for FC 26 General Discussion

FC 26 General Discussion

Discuss the latest news and game information around EA SPORTS FC™ 26 in the community forums.Latest Activity: 14 hours ago
4,339 Posts