Forum Discussion

Re: Crashing on PC

I got the Ultimate Edition on Steam. I can click the play button, but the game doesn't successfully start.

When I click the play button, it goes through the motions just like EA FC25 on Steam, but after a while it comes back with an error (see attached screenshot), and sometimes no error, but I can click play again.

It has been 4 days now, I don't know what else to do, I read multiple other topics regarding this and nothing has worked, I also did a Google search of same thing happening for other games and tried many other things and nothing worked. Every time I feel I have done too many things, I undo things I have done to windows and uninstall the game and EA app to go back to fresh again.

I tried everything on this video that applies to my PC. https://www.youtube.com/watch?v=xRU3e1hv9Z0&t=3s

Steps I tried from the Video.

Step 1) Verify/Repair the game files

Step 2) Install Visual C++ Files https://docs.microsoft.com/en-US/cpp/...

Step 3) Run the game as an administrator from the game installation folder, try compatibility mode, disable full screen optimization, run EAAntiCheat.GameServiceLauncher

Step 4) Repair/Update/Uninstall & Reinstall EA AntiCheat Install EA Anticheat From EA Website https://help.ea.com/en/help/pc/ea-ant...

Step 5) Rename fcsetup file/settings folder (All saved settings will be lost), if not resolved rename the FC 26, create a backup first (you will lose all the save game progress)

Step 6) Try -dx11/-dx12

Step 7) Perform clean installation of graphics driver https://www.nvidia.com/Download/index... https://www.amd.com/en/support

Step 8) Run the game with dedicated graphics card, desktop users connect HDMI/DP cable to dedicated graphics card Step 9) Make changes in exploit protection for the game exe file only

Step 11) Allow the game exe file to antivirus program (Avast, Norton, McAfee, bit defender, windhawk etc.)/e, allow both EAAntiCheat.GameServiceLauncher.exe and EAAntiCheat.Installer.exe files too

Step 12) Run EA App Update, run App Recovery, Repair EA App, uninstall & reinstall latest version the EA app

Step 13) Install DirectX: https://www.microsoft.com/en-us/downl...

Step 14) Run EA App/Steam as an administrator

Step 15) Update Windows

Step 16) Try Power saver mode, turn on hardware accelerated GPU scheduling

Step 18) Create A New Local Admin User

Step 19) Uninstall the game, go to the game installation folder and delete the game folder, restart your PC, and reinstall the game to C Drive/if already installed to C drive, then install the game to another SSD

I reset my Windows and I only installed Steam and the game and even then it didn't work, of course I installed the required VC files for both x64 and x86.

I also did all the steps here: https://help.ea.com/en/articles/platforms/pc-ea-anticheat/ 

 

 

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System Information
------------------
      Time of this report: 9/20/2025, 18:15:50
             Machine name: SERI
               Machine Id: {97CC7FC0-BCDA-42B9-8003-B20F632F4C42}
         Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
                 Language: English (Regional Setting: English)
      System Manufacturer: Micro-Star International Co., Ltd.
             System Model: MS-7C56
                     BIOS: 1.90 (type: UEFI)
                Processor: AMD Ryzen 7 5800X 8-Core Processor              (16 CPUs), ~3.8GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32694MB RAM
                Page File: 20392MB used, 17421MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.7.3
   Auto Super Res Version: Unknown
       System Mux Support: Mux Support Inactive - Ok
           Mux Target GPU: dGPU
    Mux Incompatible List: 
           DxDiag Version: 10.00.26100.5074 64bit Unicode

6 Replies

  • Atecs1019's avatar
    Atecs1019
    Newcomer
    5 hours ago

    I have the same issue, you pay money for the Game, for not even working in weeks, im really tired of this Game... if theres no fix, i better gotta get my money back !!!!!

  • gibb3y90's avatar
    gibb3y90
    Newcomer
    7 hours ago

    Any EA employers on here listening or does this just get brushed under the carpet!  Sick of it.

    boots , black screen then back to the EA app failed to launch the pathetic excuse of a game. This should not be happening with a so called premium game at a premium price we alll paid. Get it fixed EA coz this stinks.  

  • gibb3y90's avatar
    gibb3y90
    Newcomer
    7 hours ago

    Same issue wont launch. Game is stinking. Diabolical this.

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