Forum Discussion

Rauloren's avatar
Rauloren
Seasoned Newcomer
3 days ago

Re: Supercharge for EA play

I recently bought an ea play membership and havnt recieved this pack yet as promised. Thought it would be a good chance to get the icon pick promised, but ultimatelly scammed into not receiving anything. Not sure how this has been out for this many days and not have been fixed yet at all. 

16 Replies

  • Rauloren's avatar
    Rauloren
    Seasoned Newcomer
    3 days ago

    Hi Darko, i have been charged twice for my ea play subscription, also, there is no rewards tab on the psn store to claim anything

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Billing on the PSN is handled by Sony Rauloren​ so you will need to speak with them about any issues with billing.

    If you check the PSN store you should see the ability to claim any additional items received as part of a membership.

    Darko

     

  • Rauloren's avatar
    Rauloren
    Seasoned Newcomer
    2 days ago

    the rewards tab inside the psn store literally doesnt exist, more people are having this issue, dont make up stuff. 

  • DrWeeDno7's avatar
    DrWeeDno7
    Seasoned Newcomer
    1 day ago

    Hi, there! I'm having the same issue, i have a subscription and still didn't get the pack from ea play or the draft token

  • connorscottish's avatar
    connorscottish
    Newcomer
    1 day ago

    I've had the same issue, only play I see it is in the news but and it just says play game nothing else

  • andreasmpl_11's avatar
    andreasmpl_11
    Seasoned Newcomer
    1 day ago

    I don’t have take the free supercharged pack and I have do all steps to take it

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there, sorry to hear that you haven’t received the Supercharge Pack.

    Could you please let me know which platform you’re playing on? We are aware of an issue where the EA Play Supercharge pack is not available in-game. Impacted players will be messaged in-game in the coming days.

  • russnlinz's avatar
    russnlinz
    Newcomer
    1 day ago

    I havent recieved my supercharged pack either I'm on ps5, I've rebooted the game like 4 times n still haven't received anything 

  • andreasmpl_11's avatar
    andreasmpl_11
    Seasoned Newcomer
    1 day ago

    I play in ps5 and I can’t take the pack and I have and ps plus and ea membership 

  • 55muzika's avatar
    55muzika
    Newcomer
    20 hours ago

    I dont get the supercharge pack (i have ea play )

  • 53295c589a5a6c7d's avatar
    53295c589a5a6c7d
    Seasoned Newcomer
    18 hours ago

    Has anyone who never initially got the pack actually been given it yet? 
    I have provided all kinds of proof to someone from EAhelp and their only response was to refer to this forum. USELESS. 

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Thanks for getting back to me. I’ve merged your post into the PS5 thread so we can keep related reports together.

    Affected players were messaged in-game. Thanks for your patience.

  • H3RVEY911's avatar
    H3RVEY911
    Newcomer
    12 hours ago

    I have been trying to get this pack for ages reset and reset on Xbox and still isn’t loading to my account 

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