Forum Discussion

Seasoned Newcomer

Re: I didn’t receive some of my FC season premium pass rewards

Hello everyone,

I purchased the Premium Season Pass in February. About 4-5 days ago, I finished level 26 and moved on to level 27. I received the reward from the free pass, but it didn't give me the Premium reward (the sellable pack). I thought there was a problem and continued playing. A few days later, I received all the rewards for levels 28-29, and today, level 30, completing the Season Pass. However, initially, there was no button to claim the Premium reward at level 27. Even after the Season Pass ended, I couldn't claim the reward, and it's still there. I suspected a problem and contacted the EA Support Team. They said they had forwarded it to higher management and asked me to create a support thread on the forum. I will attach a screenshot showing that I couldn't claim the reward. I hope other players haven't experienced this problem, or that a solution can be found for those who have and those like me.

Thank you in advance, and have a good day.

2 Replies

onass890
Newcomer
7 days ago
Please help me I purchase season past today and is only award me on what have already awarded it don’t fully claim the whole season pass and only stop at 17 I don’t know what to do
EA_Hux
Community Manager
7 days ago
Hello onass890 ,

This doesn't look like a bug. If you buy the season pass, you will only get premium rewards up until the level you reach (level17). You will need to keep playing to level up. It doesn't claim the entire season.

If those premium rewards up to level 17 aren't showing straight way, simply restart the game to help resynchronize the pass.