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Re: Season Pass glitch - not awarded SP, but able to select items

I bought the season pass while I’m on Holliday but I can’t claim the extra xp on the companion app please help 

5 Replies

  • Jamioo7's avatar
    Jamioo7
    New Novice
    2 days ago

    And I have tried to log out for over 20 times 

  • Jamioo7's avatar
    Jamioo7
    New Novice
    2 days ago

    every time I claim the xp from level 20 it says failed to claim rewards 

  • gollito09supreme's avatar
    gollito09supreme
    Seasoned Scout
    2 days ago

    Hi. EA_Hux​ 

    I'm having the same issue. Everything started when I claimed the sp from the level 20 premium pass. I got a "daily sp límit reached" message.

    After that I got the ítems from the levels that I unlocked from the season pass points on lvl 20, but I didn't got the xp progression. The problem is that I'm still getting sp, but the progress is like I never got lvl 20 xp, so I'm just progressing over ítems that I already unlocked, is not like is just visual and i'm getting the items that I should get.

  • e1370608239ee669's avatar
    e1370608239ee669
    Seasoned Novice
    3 days ago

    Hello Hux, I believe it's tied to similar issues 

    https://forums.ea.com/discussions/fc-26-technical-issues-en/season-pass-glitch---not-awarded-sp-but-able-to-select-items/13593713

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hello Jamioo7​ ,

    What error message are you receiving exactly ? (you can also share a screenshot)

    I imagine you've already tried to log out, close the app and log back in ?

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