error of connection in your server?!!!!!!

Hello, in the last two Rivals matches, winning one 4-1 and the second 3-1, the game has disconnected and sent me a message saying that I had a connection problem and that the incident would be reviewed. I have checked my internet connection and the network has been working very well all day, so this is an error with your servers. This has affected my reward points, so I would like this to be reviewed and for me to be given the total points. Thanks and good night.