Probleme of missing Fc points of the TOTY edition

Hy 

i buyed the FC 26 TOTY Edition on Sunday 01/02/2026 and i got all the packs and everything else but not the points i created a ticket they asked me for a proof i send everything and they  also ask for my email on Game i did give everything they asked for but its been more than 72 hours that i created ticket and no answer and didn t get my points yet any help please how to contact them or why its taking so long .

Thank you .