Re: Gold Vitinha in TOTY promo pack?

I packed what should be TOTY card, but got given the gold variant. It was from a 83 pack from rewards.

i done what any normal person should do and contact customer service to sort out the issue.

what shocked me from the response was apparently I’ve not got the correct card or get it added to my account is because TOTYs is a limited event

I packed the card 2 days ago and I’m pretty sure that TOTYs is still on. 
why is the EA experience so bad