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jaketboss79's avatar
jaketboss79
Seasoned Newcomer
2 days ago
Solved

Accused of cheating

I play all the time and all of the sudden have been accused of cheating. I only use the app and Xbox and have no idea what I did but I gen I appeal it gives me a generic response, how do I get help? ...
tokens
  • EA_Salmon's avatar
    EA_Salmon
    2 days ago

    Hi jaketboss79​ ,

    I’m sorry you’re dealing with this, especially after saving up so many Coins and suddenly losing access to the Transfer Market.

    If you believe the action was applied by mistake, please check your Penalty History and submit an appeal for the violation shown there.

    Appeals are reviewed by the ToS team, who will re-evaluate the original enforcement action together with any additional information you include. The response itself may use standardized wording, but the appeal is still reviewed individually.

    Since you mentioned that you mainly play on Xbox and use the app, it may also help to include any relevant context about how you normally use the Transfer Market and anything unusual you noticed around the time the restriction appeared.

    You can also review the full guidance here:

    Check and appeal EA Account locks, bans, and suspensions

    Unfortunately, we’re not able to review the account activity or overturn a Transfer Market sanction through the forums.

    I know this is frustrating when you feel you haven’t done anything wrong, and I hope the appeal process can give you a clearer answer.

EA_Salmon's avatar
EA_Salmon
Icon for Community Manager rankCommunity Manager
2 days ago

Hi jaketboss79​ ,

I’m sorry you’re dealing with this, especially after saving up so many Coins and suddenly losing access to the Transfer Market.

If you believe the action was applied by mistake, please check your Penalty History and submit an appeal for the violation shown there.

Appeals are reviewed by the ToS team, who will re-evaluate the original enforcement action together with any additional information you include. The response itself may use standardized wording, but the appeal is still reviewed individually.

Since you mentioned that you mainly play on Xbox and use the app, it may also help to include any relevant context about how you normally use the Transfer Market and anything unusual you noticed around the time the restriction appeared.

You can also review the full guidance here:

Check and appeal EA Account locks, bans, and suspensions

Unfortunately, we’re not able to review the account activity or overturn a Transfer Market sanction through the forums.

I know this is frustrating when you feel you haven’t done anything wrong, and I hope the appeal process can give you a clearer answer.

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