R1 dribbling not working - heavy touches instead

Ea…. Please for the love of all things. I paid £70 for this game, and I cannot use the most important mechanic… controlled sprint. 

instead of making the ball close to my players, as soon as I press or hold r1, my player takes horrendous heavy touches and turns aggressively. 

if anyone has a fix please let me know. 
im on ps5. 

ea this is not acceptable