Ultimate log in issue and guntlent bug

send two mails 

i had a live chat with ea support 

nothing till now is fixed 

the problem started yesterday with guntlent issue when i play a game and its not counted , i wasted the whole day playing games that not counted 

And then today the game cant even login to ultimate and i didnt have any internet issue , and as a proof i tried another account and its logged without any issue 

i need help urgently