Permanent EA Account Ban Without Explanation – 10 Appeals Rejected

Darko, with all due respect, I find it extremely difficult to believe that every single one of my appeals received a genuine, independent human review.

I've attached a screenshot showing eight rejection emails from EA, all containing the exact same generic response.

My first appeal was rejected almost instantly. My second took eight days, only for me to receive the same generic email. Every appeal afterward was rejected almost immediately, again with the exact same response.

You're telling me that each appeal was independently reviewed by a human and that the ban being upheld means EA found evidence of wrongdoing.

But what exactly is that evidence? What rule did I break? What specific activity resulted in my entire EA account being permanently banned?

Not once, across approximately 10 appeals, has EA identified a single specific violation. All I've been told is that I violated the Terms of Service.

I understand that EA may use standardized email templates, but receiving eight identical responses, without a single case-specific explanation, gives me absolutely no reason to believe my individual circumstances were meaningfully considered.

And to make matters worse, when I contacted live support to ask what options remained, I was repeatedly given scripted responses and eventually had my chat ended without my questions being answered.

I'm not asking you to repeat EA's general policy. I'm asking whether you have actually verified that MY appeals were independently reviewed, or whether you're simply assuming they were because that's what EA's policy says.

There is a difference between stating that a review took place and demonstrating that a decision was justified.

I'm a paying customer who purchased FC 27 through Steam, created a new EA account, and lost access to the entire account without ever being told what I allegedly did wrong.

If EA considers this decision final, then at the very least I deserve a specific explanation rather than eight identical emails and another generic forum response.

Hey d8ejtjlgx768​ the team uses templates for legal reasons and to ensure uniformity across all appeals. 

If you have had multiple appeals rejected, then this would be the end of it and the team will not continue to review further appeals.

All info around a ban will have been communicated in the initial email.

There is no one within EA who can change this.

Darko

Hi Darko,

I've now downloaded and thoroughly examined my official EA account data export, and I've discovered something important.

EA recorded my permanent account-wide ban on October 28, 2026, under the reason code ACCOUNT_MISUSE.

However, the export contains no specific incident, alleged misconduct, supporting evidence, or explanation of what actually triggered the ban. The Status_Reason field is also blank.

You've stated that every appeal is independently reviewed by a human and that rejected appeals mean evidence was found.

But after approximately 10 rejected appeals, I still haven't been told what I allegedly did wrong.

I'm not asking you to personally overturn the ban. I'm asking whether there's any way to have the evidence attribution verified—specifically, whether the alleged activity was correctly associated with my EA account.

If EA has genuinely identified misconduct, why can't I even be told what category of activity triggered the decision?

I purchased the game legitimately, and all I want is to regain access to my original account.

Is there genuinely no process for investigating a potential enforcement error after the standard appeals have been exhausted?

EA_Darko​ The team might use templates for whatever reason, but how can we be sure they actually read anything we write in the appeal. In one appeal, I requested a specific accusation about what I supposedly did. In one appeal, the only thing I asked for was one sentence acknowledging my appeal and assuring my appeal was read and reviewed by a human. In one appeal, I wrote a waffle recipe in a foreign language. All appeals triggered the same template responses and of course the same "we checked our own work and we were right, you lying cheater". Needless to say, I am still owed an apology.

did u ended up getting unbanned ? ive never experienced anything similar to how ea is treating me atm i cant even talk to anybody all the agents are rude the appeal system is absolutly useless auto rejections by the system this is honsetly such a joke i posted on reddit on the forum and nothing its complete darkness such a waist i really wanted to play fc this year but yh ty ea for banning for absolutly no reason i appreciate you guys and EA_Darko​ you were so helpful telling me dosent matter if your innocent if the team ( the automated system that insta rejects you ) reviewed your case your account is just lost forever and you cant do anything about it and lets not forget not even given me a reason .... if i had more time on my hands i would honestly sue you guys 

Hey wanttogetrid​ the appeal form is a place for you to share info on why you should not be banned, to share information that can help your appeal. The team will read and review it and then take it into consideration when reviewing the ban. If you choose to use that form to make jokes or share unrelated nonsense, then that is fine, the team will read it and still go ahead with the appeal. The contents of your appeal text will not result in a different template being sent, it team finds that the ban was placed correctly, then your reply will be the same no matter if you shared 1000 words in defence of the ban or a waffle recipe.

There is nothing more that anyone at EA can do about your ban and as such we'll be closing this thread down.

Darko

Going to go ahead and lock this now d8ejtjlgx768​.

If the team has denied multiple appeals then there is nothing anyone can do to change this.

Darko