Squad battles

Im a casual player I dont play rivals or champs like building squads and playing squad battles and rush.

The level on squad battles is horrendous , I played a 62 bronze team on world class and I barely scraped a 1 nil win , they were all over me like ants I had frimpong at rb and the opponent left winger kept up too him for pace . Every pass intercepted , every tackle 100 % . Its turned into an absolute sweat fest .

Do Ea do refunds because I feel ive been conned out of £60 . If squad battles isn't playable that leaves rush where you very rarely get to play with someone who doesn't think they're Ronaldinho .

What are we paying for ?