EA account closure after linking Steam account – appeal still pending

Hello everyone,

I’m looking for advice regarding a permanent EA account closure.

I purchased a Steam account containing EA Sports FC 27 from a third-party marketplace. I then used the email address provided with the Steam account to create a new EA account and linked that EA account to Steam.

Shortly afterwards, EA permanently closed the account. The email I received only stated that the account had violated the EA User Agreement or Terms of Sale, without explaining the exact reason, without me even playing the online game even once.

I submitted an appeal, but it has been pending since 26th of September (day of the ban) and I have not received any detailed explanation yet.

What concerns me is that the EA account was newly created, and I did not knowingly engage in cheating, coin distribution, fraudulent transactions, chargebacks, or any other activity that I understood to violate EA’s rules.

I am trying to understand whether the issue may have been triggered by the Steam–EA linking process, the history of the Steam account, or something else entirely.

Has anyone experienced a similar situation? In particular:

• Has anyone received a permanent ban shortly after linking a Steam account to a newly created EA account?
• How long did your appeal take?
• Did EA eventually explain the exact reason for the closure?
• Is there any way to contact the Terms of Service team besides waiting for the appeal?

Any advice or similar experiences would be appreciated.

Thank you.