Hey chelseaharry9898,
Just to confirm, where did you purchase EA Play Pro from? And have you recently unlinked any platform accounts? Please take a look at your Connected Account page to verify that the platform accounts that should be linked are still linked.
For context, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account or unlink it entirely, you'll lose access to that progress, which sounds like what you're currently seeing.
If you do find that a platform account is missing on that page, you'll need to re-link it to try restoring any missing progress. Feel free to connect with our live support team again for assistance if you receive any pushback during this process, as we aren't able to review or make changes to your account information here on the forums. They'd also be able to help confirm if there are any unauthorized logins or suspicious behaviour in your account.
In the meantime, to be safe, please be sure to go through as many of these security steps as possible to ensure your account is fully under your control. Thanks!
