(Failed to create Avatar)

So I got fc27 first day purely to play clubs, when I was making my avatar my game crashed and since that first day I haven’t been able to get onto ground or anything like that.

ive looked all over online for ways to fix it but all I’m finding is that it’s a problem EA have to solve in their end but there has been 2 updates I know of since then and they haven’t fixed it.

atm I’ve wasted money on a game I can’t play and o can’t even speak to a real person as it just lets me complain to a stupid ai