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Daly96_EFC's avatar
Daly96_EFC
Seasoned Newcomer
3 days ago
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Account Hacked - 4 Million Coins Missing & Case Stuck in Transfer Loop

Subject: Account Hacked - 4 Million Coins Missing & Case Stuck in Transfer Loop (Case id  #256272359   Hello, My account was recently compromised, and the hacker stole 4 million coins. I receiv...
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  • EA_mplsnow's avatar
    EA_mplsnow
    2 days ago

    Hey Daly96_EFC​, 

    Glad to hear that you were able to secure the account! Just to confirm, were you able to get in touch with an advisor during this process?  

    This might not be the response you were hoping for, but I'm afraid we aren't able to escalate or support account-related requests here on the forums.

    If you've already gotten in touch with a few advisors and they've mentioned having transferred your case to the appropriate team, we'd appreciate your patience while it's being reviewed.

    Let us know, thanks! 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
2 days ago

Hey Daly96_EFC​, 

Glad to hear that you were able to secure the account! Just to confirm, were you able to get in touch with an advisor during this process?  

This might not be the response you were hoping for, but I'm afraid we aren't able to escalate or support account-related requests here on the forums.

If you've already gotten in touch with a few advisors and they've mentioned having transferred your case to the appropriate team, we'd appreciate your patience while it's being reviewed.

Let us know, thanks! 

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