EA FC UT fcpoints refunds
I am writing to express my concerns regarding my experience with EA FC and the FC Points I have purchased. Over a significant period of time, I have spent a considerable amount of money on FC Points with the expectation that my purchases would contribute positively to my overall gaming experience. Unfortunately, I feel that the value and outcomes I have received do not align with the amount I have invested. The current gameplay experience has left me feeling frustrated and disappointed, particularly given the financial commitment I have made to the game. As a paying customer, I believe it is reasonable to expect a fair and enjoyable experience that reflects the investment I have made. I would appreciate it if my account and purchase history could be reviewed, and if possible, I would like to discuss potential options regarding a refund or compensation for FC Points purchases that I feel have not delivered the expected value. Thank you for taking the time to consider my concerns. I look forward to your response and to finding a satisfactory resolution.
Official complaints process
i would like to make an official complaint on this forum with the lack of clarity from ea help and support. i would like to escalate my grievance to the support team as I was unjustifiably banned, my account was compromised and was subsequently given a transfer ban that I had nothing to do with. if you truly want respect from the community and for the loyal fanbase. This secrecy of not disclosing what members of the community have done to get banned should be disclosed to the person. I found I had a breach on my account after requesting my account data which showed that my account was accessed from Vienna Austria. My IP address shows that I’m based in woolwich and I would like to escalate this issue. thanks for your time.
Account Hacked & I Get Banned
To be honest I’m fuming and don’t know where to start . On Friday I logged in as usual after the 6 pm Refresh , logged in as usual and my main team was missing players . Thought it was a bug went to add the players back couldn’t find any of them , all my players in transfer list missing ,and all my coins gone.. contacted EA SUPPORT ON CHAT and after hours of chatting n disconnecting from chat spoke to about 6 different EA STAFF .OK ,they said they will investigate and advices me to wait. SATURDAY yesterday I received an email that confirms that EA will deposit coins into my account after investigation . I was so happy that arrived home and logged in but no coin was in my account. Contacted EA again and was told it takes time for it to show on my acccount. Sunday today woke up logged in and I had a massive warning on my screen about cheating and fair play I managed to log into Ultimate team still no coins and a ban. Contacted EA and TBH not helpful at all they kept flogging my case from one person to another, saying I spent my coins and to raise another case for the ban, kept getting chucked left and right and few hours later I get branded by EA staff that the DEDICATED TERMS OF SERVICE TEAM are banning me cus of cheating in EAFc27 and it was applied correctly and should remain in place. HAS ANYONE HAD THE SAME ISSUE .Please AdviceAleksey Batrakov Still Missing from FC 27 UT
It has been two weeks since EA SPORTS FC 27 was released, and Aleksey Batrakov is still missing from Ultimate Team. The player is already available in Career Mode and is currently playing for Galatasaray, so why is he not included in Ultimate Team? This inconsistency is extremely frustrating. We are talking about a real, active player who is already included in the game's database. I would appreciate an official explanation from EA regarding: Why Aleksey Batrakov is missing from Ultimate Team. Whether this is an oversight, a licensing issue, or a deliberate exclusion. When we can expect him to be added.Market access blocked since 11/10
Hi everyone, > I'm writing because my market access on the Companion App / Web App has been blocked since 11/10/2026 with the message "using an unofficial client". > I have never used bots, autobuyers, or any third-party tools for the market. I only play the official version of EA SPORTS FC 27 on PS5. > I checked my account and I have "No sanction history" - no official ban. > I have already changed my password and enabled two-step verification for security. > I already opened a case with EA Help: Case #258055477, and I was advised to post here for a review. > Could someone please check my account activity and remove the market restriction? I believe this is a mistake. > Thank you very much, Anthony