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Hadeshorns's avatar
Hadeshorns
New Novice
4 days ago

Appeal stuck in "Waiting for Translation" for 4+ days

Hi, my Transfer Market ban appeal (EA ID Hadeshorns, PS5) was transferred to the ToS team on Oct 24. Since Oct 25 the case has shown "Waiting for Translation" with no change, even though all previous replies to me were in English. Support says it's under investigation, but nobody can explain this status.

Is this normal, or could someone check whether my case is stuck? I'm missing time-limited content every day without the Transfer Market. Thank you.

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3 Replies

  • Hadeshorns's avatar
    Hadeshorns
    New Novice
    4 days ago

    Thanks for the reply. I mentioned a data access request in my appeal, but I never actually submitted one. So the "Waiting for Translation" status should be on the appeal itself. I'll keep waiting for the ToS team. Thanks again!

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey Hadeshorns​, 

    Sorry to hear that your appeal has been stuck in the 'Waiting for Translation' status for several days. 

    Just to confirm, did you happen to submit a data access request? If so, the status you're seeing is likely referring to that request rather than your appeal. 

    Either way, I'm afraid we don't have the necessary tools to review or escalate your case here on the forums, so you'll need to sit tight and wait for a response from our Terms of Service team. Thanks for your patience while they're taking a look! 

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