blockage of the transfer market

Yes, I received a rejection email, but I still have an open request in my list of applications, and it’s updated every day — only now I can’t write to you in the online chat. I value my account too much to engage in anything prohibited, especially since you probably have the entire transaction history, which includes nothing but the purchase of fifapoints. And blocking me for accidentally buying a player at the maximum price is very unfair.

The most annoying thing is that I didn’t sell or buy any coins; to be honest, I (was) involved in trading, and do you know why I was blocked? I have a rating of 78 — a German girl was bought at the maximum price.

And there seem to be no known path to escalate an issue. If you contact customer service, they just tell you to open another appeal. Again, I know there are people who are legitimately cheating, but there are people who are getting flagged mistakenly or in a grey area. Maybe you can't do something that you thought you could. But explicitly state that in your warning and give the person a chance to correct this, because lets be honest, I am sure most people don't read the rules line by line before playing the game. But there are people who are not trying to cheat, but maybe you don't want them on the app for more than a particular time, put a timer on the app or send them a warning stating that or if you dont want people to be buying more than 2 packs per day, then put a max limit of 2. But don't approach it as a dysfunctional relationship where one person expects you to read their mind and know what you are thinking. And if you are going to do things this way, put it the proper channels for people to appeal. But this what is happening, is not the way. I just added $200 to my microsoft account to buy some fc points for black friday, before this happened.  I doubt i will be using it for points again, because what is this? Do I need to reach out to customer service before doing an action to see if its considered within the rules? And put a little urgency on people's appeal. This is not the way. I know EA already got our money, so there isn't really much to lose, but i am sure this is happening to more people. Some may or may not be guilty of what you are accusing them of, but don't let the people who truly don't know why they were banned or why their coins were taken feel like they are talking to a brick wall when trying to raise a concern.

I submitted another request, asking about the lengthy review of my appeal and requesting a DSAR. As a result, after this inquiry, I received a letter rejecting my appeal. Almost two weeks have passed, and I still haven’t received any clear response. We could be waiting until part 28.

I had a similar issue. I got flagged for coin transfer in fc26 that I never took part in or knew was a thing. Appeal got rejected, i re-appealed and ask them to identify what exactly i did. This was in August or early September and nothing. I have tried to follow up, but keep hitting a brick wall. Fast forward to yesterday, I bought some packs from the FC store, got flagged again for coin transfer and again all my coins were removed. I appealed and am still waiting. EA should be focusing on the people who are cheating in game, instead they seem to be more focused on how people are spending their coins. Maybe they should include a permission slip, that you can fill out before using your coins. Because this is ridiculous and there seems to be no urgency or recourse for this kinda thing. I hope you get some feedback on your issue, but i don't think they even care. Because they seem to just be accusing people of things they are not doing and no follow up. I am sure people are doing these things, but flag the account and do some investigation before banning or removing people's coin. Or redo your criteria that flags these kinda things. It leaves a bad taste in your mouth when you are wrongfully accused of something and then you have no way of getting help into the matter. Do better EA

Hey yugenkk​,

I'm a little confused: if they rejected your appeal, wouldn't that mean that it's not longer under review? You can always try raising another appeal if you'd like if they rejected the first one, and they can take another look into this for you.