Bug ultimate rivals

Hello EA Support,

I am experiencing a problem in Division Rivals in EA SPORTS FC 27.

I was in Division XI and had an active Hot Streak. I played a match that I won, and this victory should have promoted me to the next division.

However, after the match:

• My victory was not registered.
• I received no Rivals points.
• I remained in Division XI.
• My Hot Streak was lost.

I clearly won the match, but the game did not register the result.

I would appreciate it if you could investigate my account and restore my missing progress, promotion and Hot Streak.

Thank you for your help.