FC 27 Twitch Drops – FC Pro Open GQ

I'm experiencing an issue claiming two earned Twitch Drops from the FC Pro Open GQ campaign, despite my EA and Twitch accounts being correctly linked.

Affected Rewards:

• 80+ ×3 Players Pack
• 81+ ×5 Players Pack

Issue:

I completed the viewing requirements for both rewards and received official Twitch notifications confirming eligibility. Both notifications specify a claim deadline of November 17, 2026, at 9:48 PM UTC.

Despite receiving a confirmation that the rewards are available in my Twitch notificaitons, I cannot successfully claim either reward.

Desktop Behavior:

• Both rewards appear under "In Progress" in my Twitch Drops Inventory, displaying "Connect" instead of "Claim."
• Clicking "Connect" redirects me to EA's account-linking page.
• EA explicitly confirms: "Your account is linked. You're all set. You can close this window and head back to Twitch."
• Returning to Twitch does not resolve the issue. Both rewards continue to display "Connect."
• My EA account and Twitch account both independently confirm that the correct accounts are linked.

Mobile App Behavior:

• The Twitch mobile app allows me to press "Claim" on both rewards.
• After pressing Claim, the reward status temporarily changes to "Claimed."
• However, refreshing the page causes the status to revert, prompting me to attempt claiming again.

Troubleshooting Already Attempted:

1. Verified the correct EA account is connected to Twitch.
2. Verified the correct Twitch account is connected to EA.
3. Confirmed EA's account-linking page explicitly recognizes the connection.
4. Refreshed the Twitch Drops Inventory and attempted claiming again.
5. Repeated the process using an incognito/private browsing session.
6. Signed into both EA and Twitch in a fresh private session and attempted the connection process again.
7. Attempted claiming through the Twitch mobile app, where the status temporarily changes to Claimed but resets after refreshing.

None of these steps resolved the issue. I have deliberately avoided unlinking the accounts because the connection is already confirmed and other users have reported unsuccessful relinking attempts.

Additional Technical Detail:

During troubleshooting, an EA authentication URL contained the following redirect parameter:

initref=https%3A%2F%2Fsignin.ea.com%2Fp%2Fjuno%2Ferror

This references EA's authentication error endpoint. I cannot confirm whether it is related to the issue, but I'm including it in case it helps with debugging.

Current Status:

• Both Twitch Drops earned and eligibility confirmed.
• Both EA and Twitch account connections verified.
• Desktop claim blocked by a repeated Connect prompt.
• Mobile claim appears successful temporarily but does not persist after refresh.
• Neither reward appears in the Claimed section of my Twitch inventory.

Please investigate the account-linking validation and reward-claim processing for this FC 27 campaign.

Because both rewards have been earned and the November 17 claim deadline is approaching, I would appreciate either a fix that allows me to claim them successfully or manual fulfillment of both rewards.

I can provide screenshots showing the Twitch eligibility notifications, EA's successful account-linking confirmation, and the Twitch inventory displaying Connect despite the verified connection.